Category Archives: Securus

Highly Trained Professionals

Technology is a constantly dynamic field of study and requires well trained and competent individuals who can cater to the diversified needs of particular clients. Securus Technologies is a company that heavily supports a niche group of customers, particularly those that are currently serving time within the United States penal system. It is because of this specialization that Securus needs, above other companies within the same field, to promote and encourage additional training for field technicians beyond the normal scope. Recently Securus released interesting information that eleven of their field technicians were able to successfully complete the BICSI Installer 1 certification, making them some of the highest trained professionals in the business.

 

The BICSI certification focuses on a host of differential skill sets such as video, audio, security and impressively, project management. These abilities successfully move Securus field technicians who underwent the program into their own unique class, where their skills are highly regarded and sought after. This is important especially when considering the levels of security and customer service these professionals need to meet, with the vast number of Securus clients being incarcerated individuals located in often dangerous and understaffed locations across the country.

 

Securus provides excellent communication products to their customers, giving them such convenient software packages as a downloadable application for Apple and Android devices that allows inmates to effectively communicate with their loved ones for either no charge at all or minimum calling fees depending on where they are located. Products such as this require constant feedback and service from staff and this means that not only does it require skill but also the ability to empathize with customers on a personal level. Field technicians certified with BICSI Installer 1 focus mainly on technical aims but are also customer driven; a main implement to Securus.

 

Securus Technologies Exposes Global Tel Link

Dallas based Securus Telecommunications has recently announced that they will be issuing a series of weekly press releases outlining the wrongdoings and security breaches by its rival Global Tel Link (GTL).

This announcement comes in the wake of a published report conducted by the Louisiana Public Service Commission (LPSC), which highlights a number of violations that have taken place over at least two decades.

According to reports, GTL has defrauded thousands of customers to the tune of $2.3 million. The company has received literally thousands of Better Business Bureau complaints. “The sad part about it is that the complaints have fallen on dead ears up until now,” said prison official.

Securus Technologies CEO Rick Smith has expressed outrage over the findings. “This gives our entire industry a black eye,” said Smith. “We are here to provide people a service, not rip them off.”

Smith says it is hope that GTL will be shamed into doing the right thing.

Unfortunately, the industry has many predators, and it goes largely unchecked. The PSC report is dated in 1998, but most Smith says he has reason to believe that GTL’s behavior is still going on today.

Some of GTL’s violations include the unlawful practice of clock advancing, which in some cases adds more than 30 seconds to a call, ignoring rate caps that were designed to keep calls-per-minute at a certain rate, adding on unauthorized features, double and triple billing and artificially inflating calls.

Smith says he cares deeply about this industry and believes that individuals should operate within it with integrity. “There is absolutely no excuse for scamming customers. Many of these people are already poor and can ill afford being ripped off.”

Securus Video Visitation – Kids from Securus Technologies on Vimeo.