Technology is a constantly dynamic field of study and requires well trained and competent individuals who can cater to the diversified needs of particular clients. Securus Technologies is a company that heavily supports a niche group of customers, particularly those that are currently serving time within the United States penal system. It is because of this specialization that Securus needs, above other companies within the same field, to promote and encourage additional training for field technicians beyond the normal scope. Recently Securus released interesting information that eleven of their field technicians were able to successfully complete the BICSI Installer 1 certification, making them some of the highest trained professionals in the business.
The BICSI certification focuses on a host of differential skill sets such as video, audio, security and impressively, project management. These abilities successfully move Securus field technicians who underwent the program into their own unique class, where their skills are highly regarded and sought after. This is important especially when considering the levels of security and customer service these professionals need to meet, with the vast number of Securus clients being incarcerated individuals located in often dangerous and understaffed locations across the country.
Securus provides excellent communication products to their customers, giving them such convenient software packages as a downloadable application for Apple and Android devices that allows inmates to effectively communicate with their loved ones for either no charge at all or minimum calling fees depending on where they are located. Products such as this require constant feedback and service from staff and this means that not only does it require skill but also the ability to empathize with customers on a personal level. Field technicians certified with BICSI Installer 1 focus mainly on technical aims but are also customer driven; a main implement to Securus.
Securus Technologies is one of the leading providers in criminal and civil justice technology solutions in investigation, public safety, corrections and monitoring, and has been reported by PR Newswire to have successful user adoption in it’s application in inmate video phone for both Apple iPhones, iPads and iPad touches, and Android smartphones and tablets. The android app was launched about 6 months ago, and since then has been downloaded over 60,000 times. And while the Apple devices, which launched last week, but already has over 5,000 times. With the securus video visit app, it brings the mobility consumers that are familiar with the rigidness of prisons and jails.
With this Youtube like video mobile app, the user is provided with a convenient and easy way for families to communicate with inmates using their apple phones, androids, and tablets. This allowing them to share special moments such as holidays, birthdays and sporting events, in order to help their loved ones feel a sense of home
that they can’t simply over a phone call. The Securus Video Visit app can be found in both the app store and in google play. Along with the remote visitation, the application also offers users the chance to receive notifications for upcoming visits, sync visit details to calendars, and have the ability to test wi-fi or cellular connections in order to obtain optimal video quality. With the securus video visit application that has eliminated the need for web cameras, tethered computers and additional hardware.
Some of the services that are provided through Securus technologies is phone services, video services, jail voicemail’s, and email services. Securus is proud to be serving over 2,200 correctional facilities between Canada and the United States. After the user has choose a state and facility where the inmates have been housed and a list of available Securus services will be displayed. In order to begin using Securus products and services, the user will need to enroll in Securus online, which is an all-in-one account management portal. Depending on what facilities your loved one is in, you can either pre-schedule an online visit or schedule and visit your loved one from the comfort of your home computer.
Read more: www.prnewswire.com/news-releases/securus-reviews-challenge-to-constitutionality-of-inter-partes-review-ipr-process-300264595.html