Dallas based Securus Telecommunications has recently announced that they will be issuing a series of weekly press releases outlining the wrongdoings and security breaches by its rival Global Tel Link (GTL).
This announcement comes in the wake of a published report conducted by the Louisiana Public Service Commission (LPSC), which highlights a number of violations that have taken place over at least two decades.
According to reports, GTL has defrauded thousands of customers to the tune of $2.3 million. The company has received literally thousands of Better Business Bureau complaints. “The sad part about it is that the complaints have fallen on dead ears up until now,” said prison official.
Securus Technologies CEO Rick Smith has expressed outrage over the findings. “This gives our entire industry a black eye,” said Smith. “We are here to provide people a service, not rip them off.”
Smith says it is hope that GTL will be shamed into doing the right thing.
Unfortunately, the industry has many predators, and it goes largely unchecked. The PSC report is dated in 1998, but most Smith says he has reason to believe that GTL’s behavior is still going on today.
Some of GTL’s violations include the unlawful practice of clock advancing, which in some cases adds more than 30 seconds to a call, ignoring rate caps that were designed to keep calls-per-minute at a certain rate, adding on unauthorized features, double and triple billing and artificially inflating calls.
Smith says he cares deeply about this industry and believes that individuals should operate within it with integrity. “There is absolutely no excuse for scamming customers. Many of these people are already poor and can ill afford being ripped off.”